Return Policy

Last updated: October 17, 2026

We want you to be happy with your order from Hami. This policy explains when you can return an item or get a refund.

Returns

You can ask to return an item within 30 days of delivery. To be eligible, the item must be unused and in its original condition and packaging. Please contact us at hayathasenamee@gmail.com before you send anything back. We will tell you how and where to return it. Items sent back without contacting us first may not be accepted.

Damaged, defective or wrong items

If your item arrives damaged, does not work, or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or give you a full refund. You do not need to pay to return these items.

Refunds

Once your return is approved, or your damaged or wrong item claim is confirmed, we will refund you to your original payment method within 5-10 business days. Your bank may need extra time to show the refund.

Shipping costs

Original shipping costs are not refunded, except when the item was damaged, defective or wrong. For a regular return, the customer pays the return shipping.

Items we cannot take back

For hygiene reasons we cannot accept returns of personal-care and hygiene items (such as massage combs and toothbrush holders) once they have been used.

Lost orders

If tracking shows your package is lost, we will send a replacement or refund you. See our Shipping Policy for details.

Contact us

Questions about a return or refund? Email us at hayathasenamee@gmail.com. We usually reply within 24-48 hours.