Shipping Policy
Last updated: October 17, 2026
Thank you for shopping with Hami. This policy explains how we process and ship your order.
Order Processing Time
Orders are processed and dispatched within 1-2 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.
During busy periods such as Black Friday, Christmas and sales events, processing may take slightly longer. We will email you if that happens.
Delivery Time
| Destination | Estimated delivery after dispatch |
|---|---|
| International (all countries we ship to) | 7-12 business days |
Your total wait is the processing time plus the delivery time, so most orders arrive within roughly 8-14 business days of ordering.
These are estimates, not guarantees. Delivery times can be affected by customs clearance, carrier delays, weather, public holidays and other events outside our control.
Shipping Rates
Any shipping cost is shown at checkout before you pay.
Order Tracking
Once your order is dispatched, you will receive an email with your tracking number and a tracking link. Tracking information can take 2-5 days to start updating after dispatch, especially for international shipments. If you have not received a tracking email within 3 business days of ordering, please contact us.
Multiple Items in One Order
Items in the same order may ship separately, from different warehouses, and arrive on different days. You will receive a tracking number for each shipment. You will not be charged extra shipping for this.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees, depending on your country’s regulations. These charges are set by your local customs authority and are the customer’s responsibility unless stated otherwise at checkout. We have no control over these charges and cannot predict their amount. Please check with your local customs office if you are unsure.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, contact us as soon as possible. We can only change it before the order has been dispatched.
If a package is returned to us because of an incorrect or incomplete address, or because it was not collected, you will be responsible for the cost of reshipping.
Delayed, Lost or Damaged Orders
- Delayed: If your order has not arrived within 15 business days of dispatch, contact us and we will investigate with the carrier.
- Lost: If your tracking shows the package is lost, we will send a replacement or issue a refund.
- Damaged or incorrect items: Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund.
Please also read our Refund Policy for more details.
Restrictions
We do not ship to P.O. boxes in some regions. We may be unable to ship to certain countries or territories. If your location is not available at checkout, please contact us.
Contact Us
Questions about your order or shipping? Email us at hayathasenamee@gmail.com. We usually reply within 24-48 hours.